Phone numbers for members

To reach our Customer Care representatives, call the phone number on your Humana ID card or the phone number below. You must be a member of a Humana plan to receive assistance.

Employer Group Plan Members 1-800-4HUMANA (1-800-448-6262)

Medicare Claims 1-800-457-4708

Medicare Premium Billing and Enrollment 1-800-992-2551

Phone numbers for employers

Small Business Employer: 1-800-232-2006

Large Group Employer: 1-800-872-7207

Phone numbers for agents

Large and Small Business Agent: 1-866-4ASSIST (1-866-427-7478), select the Agent/Broker option

Password Resets: 1-800-558-4444, ext. 4118

Phone numbers for providers

Customer Service: 1-800-4-HUMANA (1-800-448-6262)

Web Specialists: 1-877-845-3480

MarketPOINT Sales Offices

Find a Humana MarketPOINT sales office near you.

View all MarketPOINT sales office locations

Information on Individual Health Plans

If you are looking for an individual health insurance plan, please visit us at Humana-one.com.

Medical Claims and Correspondence Address and Fax

Use the address located on the back of your Humana ID card, or mail your claims or correspondence to: 

Humana Correspondence Office 
P.O. Box 14601 
Lexington KY 40512-4601

Your information can also be faxed to 1-888-556-2128.

Humana Corporate office address and phone number

Humana Inc. 
500 West Main Street 
Louisville, KY 40202

1-800-486-2620